Notifications aren't arriving
If calls, leads or messages are not buzzing your phone, work through these checks in order.
- In your phone settings, open Bectify and make sure notifications are allowed.
- In the app, open More, then Notifications. Check the account shown under Pushes for is the business you expect, and that the events you want are switched on.
- Check Quiet hours. During quiet hours only emergencies come through if that option is on.
- If notifications show but without details, Hide details on lock screen is on. That is by design.
- Tap Send a test notification. If the test arrives, the phone is set up correctly.
- If the test does not arrive, contact support with your Diagnostics ID.
Still stuck?
Contact support and include your Diagnostics ID. In the app: More, tap the Diagnostics ID at the bottom to copy it. It lets support see your app version, platform and notification status without asking for anything private.